What is Sales Churn rate and how should it be managed?

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Sales churn rate, also known as customer churn or revenue churn, is the rate at which a company loses customers or revenue over a...

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How do the best Customer Success teams measure success?

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The best customer success teams measure success by focusing on the outcomes that matter most to their customers. This approach...

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What makes a sale Complex and how do you keep it moving?

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A sale can be considered complex when it involves multiple decision-makers, long sales cycles, and high-value solutions or products....

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What are some of the best Sales Metircs and how are they used?

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Sales metrics are important indicators of the health and success of a sales organization. Here are some of the best sales metrics and...

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What does the term Sales Gatekeeper mean and where did the term originate?

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The term "Sales Gatekeeper" refers to a person or department within a company that controls access to decision-makers who are involved...

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What is Direct Sales and Direct Marketing and can they be used together?

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Direct sales and direct marketing are both methods of selling products or services directly to customers. While they are often used...

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What is a DRIP campaign and what do the best ones do differently?

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A DRIP campaign, also known as an email drip campaign, is a series of automated emails sent to a targeted list of subscribers over a...

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Be a first-class noticer

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Have you ever been dropped from a sales bid or found out you’re losing a big account and wondered, “Why didn’t I see...

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Grit, don’t quit!

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Over the course of your lifetime, you’ll be faced with situations that’ll test your will, challenge your determination, define...

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Turn setbacks into starting points

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Setbacks happen to all of us, even to the best of us. Winston Churchill lost elections. So did Abraham Lincoln. Walt Disney's first...

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Turn stress into a strength

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We often hear about the negative impact of stress—how it can raise blood pressure, interfere with sleep, increase anxiety levels,...

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